Customers can request a return within 14 days of receiving their order.
Conditions:
Product unused
In original packaging
With tags attached. Non-returnable products
Certain products cannot be returned:
Personalized items
Custom-made products
RUN•AKTIV TEAM / CUORE collection
Worn or washed products
Therefore, all my cycling/running/triathlon clothing from Switzerland would clearly be in this section.
Eyeglasses can be returned if:
They are new
Without scratches
In their original case
Otherwise, the return will be refused.
Return shipping costs
The customer is responsible for return shipping costs unless:
The product is defective.
Order error on our part
This will protect me greatly.
Defective Products
If a product arrives damaged:
The customer must send a photo within 48 hours of delivery. RUN•AKTIV offers:
Replacement or
Credit on order
Refund
Once the return is received and inspected:
Return within a minimum of 5 to 10 business days
Important exception for the Cycling/Running/Triathlon section: You must add a clause like this:
Personalized RUN•AKTIV TEAM products are made to order and cannot be returned or exchanged except in the case of a manufacturing defect.
RUN•AKTIV TEAM Made-to-Order products cannot be returned or exchanged, except in the case of a manufacturing defect.
